Frequently Asked Questions
Everything you need to know about your health and wellness shopping experience.
What are your delivery hours and coverage areas?
We deliver nationwide across the Philippines. Orders placed within Metro Manila and select provincial areas typically arrive within 1-3 business days, while other regions may take 5-7 business days.
Do I need a prescription to order medicine online?
Yes, for prescription-only medicines (Rx), you are required to upload a valid digital copy of your prescription during the checkout process before your order can be processed.
What payment methods do you accept?
We accept various payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa/Mastercard), and popular e-wallets like GCash and Maya.
How can I ensure the authenticity of the products?
As one of the most established pharmacy chains in the country, all our products are sourced directly from authorized distributors and manufacturers, ensuring 100% authenticity and quality.
What is your return and exchange policy?
Returns or exchanges are accepted within 7 days of receipt for damaged, expired, or incorrect items, provided the original packaging and receipt are intact. Please note that certain hygiene products and temperature-sensitive medicines may be exempt.
Can I use my Senior Citizen or PWD discount online?
Yes, you can avail of these discounts by registering your ID details in your account profile and uploading the necessary documents. The discount will be applied to eligible items upon verification.