Returns & Exchanges
Southstar Drug is committed to providing high-quality pharmaceutical and retail products, allowing customers to return or exchange items within 7 days of receipt if they are damaged, expired, or incorrect. Please ensure that all returned items are in their original packaging with the sales invoice included.
Initiate Request
Contact our Customer Service team or visit your nearest Southstar Drug branch with your official receipt and the item in its original condition.
Quality Evaluation
Our pharmacists or store supervisors will inspect the item to verify the defect, expiration, or error in fulfillment to ensure it meets our return criteria.
Approval Process
Once the inspection is complete and the return is approved, you will be notified regarding the eligibility for a direct exchange or a refund.
Resolution
Receive your replacement product immediately in-store, or wait 5-10 business days for a credit memo or refund to be processed via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing